State Farm® Insurance Agent James Brown
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Angie Brown
September 1, 2026
5
out of
5
rating by Angie Brown
"I have been a client for over 2 yrs now. The service that I get is outstanding!! If I have a question or concern, its one call/text away. Replies are usually same day."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you're satisfied with our service and that we've been able to assist you promptly. Your feedback is incredibly valuable to us, and we look forward to continuing to provide you with outstanding service in the future! If you ever have more questions or need assistance, feel free to reach out anytime."
Joyce Aburime
August 25, 2026
5
out of
5
rating by Joyce Aburime
"Excellent customer service always received.
Jobs welldone."
We responded:
"Thank you for your kind words! We're glad to hear you’ve had excellent service. If you need anything, feel free to reach out!"
Jackie Bowens
August 20, 2026
5
out of
5
rating by Jackie Bowens
"I am pleased to give Jessica strong kudos who works at James Brown State Farm Insurance Company. James Brown and his brother have always done outstanding work as owners of the insurance company. They communicate well when you give them a call. I have been with State Farm for many, many, many years and Ms. Jessica is super fantastic. She gives good advice and uses a calm voice whenever you talk to her. I love the new format of texting the company because you get a quick response from Jessica. Consider enrolling in the James Brown State Farm Insurance company. I have no regrets."
We responded:
"Thank you for your wonderful review! We're thrilled to hear about your positive experiences with Jessica and our team. Your loyalty means a lot to us, and we appreciate your recommendation of our agency. If you need anything, we're here to help."
S
August 14, 2026
5
out of
5
rating by S
"Jessica, is a force multiplier with James Brown, State Farm Agency. I was being charged an additional $25 fee because my credit card was locked. The speed in which, Jessica rectified that situation was very impressive. And this is every time I have dealt with Jessica. Her courtesy, kindness, speed, professionalism and superior knowledge is unmatched in my opinion. Thank you for all that you do Jessica.
Cedric Hughes"
We responded:
"Thank you for sharing your experience! We’re delighted to hear that Jessica promptly resolved the credit card issue. Her professionalism and dedication are truly valued. We appreciate your support and are here for any future needs!"
Joi Bynum
August 14, 2026
5
out of
5
rating by Joi Bynum
"The team is always responsive and provides great service! They keep us informed and quickly respond quickly!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you appreciate our team's responsiveness and service. Keeping our clients informed and addressing their needs promptly is our top priority. If there’s anything else we can assist you with, please don’t hesitate to reach out!"
J H
July 29, 2026
5
out of
5
rating by J H
"Jessica is the best!! Prompt and efficient!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear you're happy with our service. We appreciate your support and look forward to continuing to exceed your expectations!"
Taylor Storm
June 29, 2026
5
out of
5
rating by Taylor Storm
"I absolutely love James Brown's agency and Jessica is the bomb.com! I've been a client for years and have always been able to count on them to help me out answering any questions, making any adjustments to my policies or helping me with any issues I run into. I would give them a 10 out of 10 and refer them to anyone needing homeowners, auto or business insurance (I have all three)."
We responded:
"Thank you so much for your kind words about my agency! It truly means a lot to me to hear that you’ve had such a positive experience over the years. I’m thrilled that Jessica has been able to assist you and provide the support you need with your homeowners, auto, and business insurance. Your trust and loyalty are what drives us to do our best every day. We look forward to continuing to support you and your insurance needs for many more years to come!"
Beverly Whitworth
June 17, 2026
5
out of
5
rating by Beverly Whitworth
"Jessica contacted me in order to get a renewal certificate from my security company. She was patient with me because I was not sure that the information I sent her would suffice. I was able to obtain the Homeowners Security Certificate and forwarded it to her. She was very professional and nice as usual. I really appreciate her patience when helping older customers."
We responded:
"Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with Jessica and our agency. We're glad to hear that she provided you with the professional and patient service that we strive for, especially in assisting our older customers. Your feedback is invaluable to us and motivates our team to continue delivering excellent service. If you need any further assistance, please don’t hesitate to reach out."
Kenny Sellers
June 3, 2026
5
out of
5
rating by Kenny Sellers
"Jessica and this particular State Farm agency has been great overall experience with State Farm negative 4 Stars 😔 I will miss this team very honest and direct"
We responded:
"Thank you for your feedback! We're glad you had a positive experience with Jessica and our team. We appreciate your business throughout the years. "
Des Williams
May 29, 2026
5
out of
5
rating by Des Williams
"James and Jessica are always a pleasure to work with. Thank you for always covering our family and helping with all of our insurance needs and affirms. We truly thank and appreciate you!"
We responded:
"Thank you so much for your kind words! We truly appreciate your trust in us to handle your insurance needs. It’s always a pleasure working with you and your family. If you have any further questions or need assistance in the future, don’t hesitate to reach out!"
Carey Remo
May 26, 2026
5
out of
5
rating by Carey Remo
"Great customer service, the staff really goes beyond the call of duty to address your concerns."
We responded:
"Thank you for your wonderful review! We're thrilled to hear that our team has gone above and beyond to meet your needs. Your satisfaction is our priority, and we truly appreciate your loyalty.
If you need assistance in the future, please don't hesitate to reach out!"
darnell goard
May 22, 2026
5
out of
5
rating by darnell goard
"Jessica is wonderful she listened to my concerns and showed empathy and understanding. She immediately started the process of making everything right. Just a warm and caring person who knows her stuff and cares for her customers. We could use a lot more like her. Jessica you are first class and State Farm is lucky to have you on their team."
We responded:
"Thank you so much for taking the time to share your experience with Jessica! We're thrilled to hear that she provided you with such compassionate and attentive service. She truly embodies our commitment to caring for our customers. Your kind words mean a lot to us, and we’re grateful to have Jessica on our team. If you ever need further assistance, don’t hesitate to reach out!"
swamini patel
May 22, 2026
5
out of
5
rating by swamini patel
"Jessica is so easy to work with! She lays out everything so clearly and makes sure we receive the best rates. She is easy to contact and will always answer."
We responded:
"Thank you for your kind words! We're thrilled to hear that Jessica has made such a positive impact on your experience with our agency. Providing clear communication and ensuring our clients receive the best rates are top priorities for us. If you have any further questions or need assistance, feel free to reach out anytime!"
Alfri Lajara
May 20, 2026
5
out of
5
rating by Alfri Lajara
"Quick response and always professional"
We responded:
"Thank you so much for your kind words/feedback! I truly appreciate you taking the time to share your experience with our agency. It’s wonderful to hear that you’re satisfied with our services."
Beverly Dalmida
April 24, 2026
5
out of
5
rating by Beverly Dalmida
"I've been with State Farm Insurance for over 20 years, James Brown Agency. Recently my son was involved in an accident in my vehicle which was not his fault. Not having any previous accidents I contacted our State Farm agent Jessica Morley, she was able to guide us through step-by-step what we needed to do. Jessica has always responded to voice mail or text messages promptly. She's always pleasant and easy to talk to. In my twenty years I haven't had a bad experience with State Farm."
We responded:
"Thank you for your kind words! We're glad to hear that Jessica Morley has been able to assist you effectively and that you’ve had a positive experience with us over the past 20 years. Your trust means a lot to us. If you need anything further, feel free to reach out anytime!"
Robert Thompson
March 27, 2026
5
out of
5
rating by Robert Thompson
"It's always a pleasure working with Miss Jessica. She is very knowledgeable and a nice person"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We truly appreciate your trust and support. Jessica is fantastic, and we're glad she could assist you. If you need anything else, please don't hesitate to reach out!"
Blayne Francis
February 27, 2026
5
out of
5
rating by Blayne Francis
"James Brown has been my agent for close to 25 years. Through my ups and downs, his agency has been there for me. Recently, I had to reach out to ask questions arising from system changes within State Farm. Jessica responded immediately to my text with a phone call. She was so patient and thoroughly explained the policy document. More importantly, given her knowledge of all my policies, she was able to recommend the best choice for me and why it was the best choice! I can honestly say that while there may be “new” faces at the agency, their knowledge and (most importantly) customer service continues to be 5 Star!"
We responded:
"Thank you so much for taking the time to share your wonderful experience! We truly appreciate your loyalty spanning over 25 years. It’s fantastic to hear that Jessica was able to provide prompt, patient, and thorough assistance, especially during the recent system changes. Our team always strives to deliver knowledgeable and personalized service, and your feedback really means a lot to us. We look forward to continuing to serve you with the same dedication and excellence for many years to come!"
Wayne Jack
February 17, 2026
5
out of
5
rating by Wayne Jack
"I have had very satisfactory experiences with James Brown’s State Farm insurance agency. I have received excellent service for the many years that I’ve been a client."
We responded:
"Thank you so much for your kind words and for being a loyal client over the years! We're delighted to hear that you’ve had a positive experience with our agency. Your satisfaction is our top priority, and we look forward to continuing to serve you. If there's ever anything you need, please don't hesitate to reach out!"
ludsen Jean
February 16, 2026
5
out of
5
rating by ludsen Jean
"Customer service is the key for every business and State Farm delivers. They give such a higher priority to a customer's request and speed up the process to resolve the problem."
We responded:
"Thank you so much for your kind words! We truly appreciate your recognizing our commitment to customer service. Providing prompt and personalized support is our top priority, and we're glad to hear that we've met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out."
hugo magri
February 8, 2026
5
out of
5
rating by hugo magri
"Immediate and excellent service as always!!"
We responded:
"Thank you for your feedback! We're glad to hear you consistently receive excellent service. We appreciate your trust in us!"
Patricia Johnson
January 15, 2026
5
out of
5
rating by Patricia Johnson
"I've been a customer of this State Farm agency for over 30 years!"
We responded:
"Thank you so much for your loyal support over the past 30 years! We truly appreciate your trust and partnership. It’s been a pleasure serving you, and we look forward to continuing to provide you with the best service possible."
Darlene Rease
December 3, 2025
5
out of
5
rating by Darlene Rease
"Ms. Jessica has been such a pleasure to work with. Her kindness, patience, and excellent customer service made all the difference while I was going through a difficult season. I’m truly grateful.🤗
🦋💜"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Ms. Jessica provided you with such exceptional service during a tough time. Your appreciation means a lot to us, and we'll be sure to pass along your gratitude. If you ever need assistance in the future, we're here for you!"
Linda Rodriguez
November 4, 2025
5
out of
5
rating by Linda Rodriguez
"Today Jessica Morley again gave me reason to be grateful for being insured with State Farm at James Brown’s Agency! When I call the Agency and Jessica assists me, I am confident in the information I am given and how coverage best meets my needs. She is always pleasant, professional, knowledgeable and patient! She’s a huge asset to the Agency and the insureds! Thank you!"
We responded:
"Thank you so much for your kind words and for sharing your positive experience with Jessica! We’re thrilled to hear that she consistently provides professional, knowledgeable, and friendly service. It’s wonderful to know you feel confident and well-supported with your insurance needs. We truly appreciate your loyalty and look forward to continuing to serve you. Thank you for choosing our agency to service your insurance needs."
Kevin Granberry
November 3, 2025
5
out of
5
rating by Kevin Granberry
"The James Brown State Farm agency customer service is top notch. I worked with Jessica who provided me with great information before I purchased my new car and quick was able to insure my new vehicle after purchase. I highly recommend them"
We responded:
"Thank you so much for your kind words and for sharing your positive experience with our agency! We're thrilled to hear that Jessica provided you with helpful information and that your vehicle was insured smoothly and efficiently. We truly appreciate your recommendation and look forward to continuing to assist you with all your insurance needs."
Sandee Dean
October 31, 2025
5
out of
5
rating by Sandee Dean
"Quick to respond and very easy to work with. Highly recommend."
We responded:
"Thank you for your wonderful feedback! We're glad to hear that our team was quick to respond and easy to work with. We appreciate your high recommendation and look forward to serving you in the future!"