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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ryan Kittrell

August 28, 2025

5  out of  5
rating by Ryan Kittrell
"Jessica has been very helpful as we just added a new car and our 16 year-old daughter to our coverage. She had great suggestions on actions we could take to reduce our premium."
We responded:
"Thank you so much for sharing your positive experience! We're glad Jessica could assist you during this important update to your coverage. It's wonderful to hear her suggestions helped you find ways to reduce your premium. If you need any further assistance or have questions in the future, we're always here to help!"
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Jeff Speights

August 27, 2025

5  out of  5
rating by Jeff Speights
"I have dealt with many Insurance agents over the years and I must say that Jessica is one the the most courteous, professional and responsive I have ever had the pleasure of doing business with. My wife and I feel very comfortable with our account(s) in her hands."
We responded:
"Thank you very much for your thoughtful words and for sharing your experience. We're delighted to hear that Jessica offered you courteous, professional, and attentive service. Earning your trust and ensuring your comfort in our office is exactly what we aim for."
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kim jackson

August 22, 2025

5  out of  5
rating by kim jackson
"I couldn't be happier with my experience. Karmen Kendrick was incredibly helpful and responsive."
We responded:
"Thank you so much for your wonderful feedback! We're thrilled to hear that Karmen Kendrick provided helpful and responsive service. Your satisfaction is our top priority, and we're glad we could meet your expectations."
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Quintin Tookes

August 21, 2025

5  out of  5
rating by Quintin Tookes
"Jessica provided excellence customer service. Very attentive to my needs. Explain all my options in detail."
We responded:
"Thank you! We're glad you enjoyed our attentive service. We look forward to serving you again!"
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B Mason

August 15, 2025

5  out of  5
rating by B Mason
"JESSICA MORLEY STATE FARM AGENT DOES AMAZING! GREAT THINGS QUALITIES CUSTOMER SERVICE..VERY INFORMATIVE..VERY HELPFUL. AND MUCH MORE! JESSICA MORLEY IS FANTASTIC."
We responded:
"Thank you so much for your kind words and positive feedback about Jessica! We are thrilled to hear that she provided you with excellent service and was helpful and informative. At our office, we always strive to deliver outstanding customer service and prioritize our clients' needs. Your support means a lot to us, and we look forward to continuing to serve you with the same dedication."
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Betsy Nemec

August 14, 2025

5  out of  5
rating by Betsy Nemec
"My family has been served ny this agency for a long time, they've always taken great care and served us so well. They're knowledgable, prompt, and incredibly helpful."
We responded:
"Thank you for your kind words! We're glad our team has provided you and your family with helpful and prompt service. We appreciate your support!"
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Semere Tesfamariam

August 11, 2025

5  out of  5
rating by Semere Tesfamariam
"Awesome and exceptional service from this team. Thank you Jessica!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear about your positive experience with our team. Jessica and the entire staff are dedicated to providing outstanding service, and it's wonderful to know we met your expectations. We appreciate your support and look forward to serving you again!"
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lizzie partee

August 11, 2025

5  out of  5
rating by lizzie partee
"State Farm Agent Jessica is an excellent person to do business with. She has an excellent personality."
We responded:
"Thank you for your kind words! We're delighted to hear that Jessica provided you with excellent service and a great experience. Your positive feedback means a lot to us!"
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Robert Harpe

August 6, 2025

5  out of  5
rating by Robert Harpe
"I called my State Farm Agent on Monday, August 4, 2025, and left a voice mail message, that I plan to pay my monthly payment online this week. There has been some recent changes at State Farm, and I was concern about the late fee and possibly cancellation. James Brown has been my State Farm Insurance Agent since 1988, and didn't want any interruption. I spoke with Jessica Morley, the Office Representative, who explained I was in a grace period, and I can pay online this week, which will include a late fee on next month's bill, but my policy will not be in jeopardy of cancellation. Jessica provided peace of mind. I made the monthly payment this morning. Thank you!"
We responded:
"Thank you for sharing your positive experience! We're glad Jessica was able to reassure you and provide clarity during this time of change. It's wonderful to hear that you were able to make your payment smoothly and that your policy remains secure. We truly appreciate your loyalty since 1988 and value your trust in us. If there's anything else we can assist you with, please don't hesitate to reach out!"
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Lionel Mirville

July 15, 2025

5  out of  5
rating by Lionel Mirville
"Mr. Brown’s agency was very professional and knowledgeable. I needed home insurance. Everything was finalized on the same day."
We responded:
"Thank you for your kind words! We're glad we could assist quickly and professionally."
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Easter smith

June 27, 2025

1  out of  5
rating by Easter smith
"They never answer the phone and never return your phone calls. The lady Jessica is a liar she claim that she was sending me a copy of my declaration page but I never received it. When I called the customer service number they stated they James brown or even JESSICA one of them had cancelled my policy and refunded my money which I wasn’t informed of and I NEVER received the refunded check. I don’t know how you can run business but is never there or answers the phone I will never recommend this location to get my insurance from by far this has been the worst experience I’ve ever had with Statefarm. Even other customer service representatives from the 1800 number couldn’t reach them this is sad."
We responded:
"We sincerely apologize for your unfavorable experience. It is certainly not our intention to cause frustration or inconvenience. We regret that our communication has not met your expectations and that you have not received the necessary documents or refund information. Your feedback is very important to us, and we will address these issues to improve our service. Thank you for bringing this to our attention, and we are sorry for any inconvenience caused."
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Hillery Rink

June 25, 2025

5  out of  5
rating by Hillery Rink
"I've been a customer of James Brown for over 30 years and have had great service the whole time. Over the past few days Jessica has been very responsive to my calls and texts. It's nice to get good customer service these days! Thanks again."
We responded:
"Thank you so much for sharing your positive experience! We're thrilled to hear that you've had great service from our office over the past 30 years, and it's wonderful to know that Jessica's responsiveness has made your recent interactions exceptional. We truly appreciate your loyalty and kind words—customer satisfaction is our top priority!"
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Will

June 17, 2025

5  out of  5
rating by Will
"They have provided excellent business examples in insurance industry through out the years that they provided me both home and automobile insurance."
We responded:
"Thank you very much for your kind words and for sharing your positive experience with my office. I'm glad to hear that you've found our service helpful over the years and that we've been able to meet your insurance needs for both home and automobile. Your trust and feedback are truly appreciated, and I look forward to continuing to serve you in the future."
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Cassandra Battle

May 17, 2025

4  out of  5
rating by Cassandra Battle
"Thank you, Jessica, for such quick and courteous service. I got my temporary insurance card to drive my new car."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jessica was able to assist you promptly and courteously. It's great to know you received your temporary insurance card in time to enjoy your new car. If you need any further assistance or have any questions, please don't hesitate to reach out. "
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SCOTT TURNER

May 16, 2025

5  out of  5
rating by SCOTT TURNER
"Great and professional and very responsive!! ❤️"
We responded:
"Thank you for your wonderful review! We're so glad to hear that you found our service great, professional, and responsive. Your satisfaction is our top priority, and it’s rewarding to know that we met your expectations. If you need anything else in the future, please don't hesitate to reach out!"
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Lito G

May 16, 2025

5  out of  5
rating by Lito G
"Just wonderful , a real lifesaver 🙏"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you found our service to be a real lifesaver. It’s our goal to provide support when you need it most, and your feedback means the world to us. If you ever need assistance again, please don’t hesitate to reach out!"
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Bilal Muhammad

May 9, 2025

5  out of  5
rating by Bilal Muhammad
"Ms. Jessica Morley, is an excellent customerservice representing for State Farm."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Jessica Morley. As a long-time customer, Bilal, your feedback means a lot to us. We pride ourselves on providing excellent customer service, and it's wonderful to know that Jessica exemplifies that. If you ever need anything or have any questions, please don't hesitate to reach out. We’re here to help!"
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T-Bird Mableton

May 2, 2025

5  out of  5
rating by T-Bird Mableton
"I've been a client of James Brown's team at State Farm for decades. That speaks volumes for my satisfaction with their professionalism, honesty, and integrity. I temporarily left State Farm for another insurance agency — expecting lower rates — but came running back home to the James Brown team at State Farm because they offered a better deal, and you can't beat their quality customer service. Take it from me...as long as you work with the James Brown, Karmen, and the rest of the team, you can't go wrong with State Farm."
We responded:
"Thank you so much for your kind words and for being a loyal client for so many years! We truly appreciate your trust in our team. It's wonderful to hear that you returned to us for our competitive rates and exceptional customer service. We strive to provide the best experience for our clients, and your endorsement means a lot to us. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to continuing to serve you!"
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MikeG

May 2, 2025

4  out of  5
rating by MikeG
"I can’t say enough good things about working with Karmen! I found out last minute that my previous homeowners insurance policy wasn’t going to renew, and I needed a new policy quickly. Karmen was incredibly responsive, and made the whole process smooth and stress-free. Not only did she help me secure a new policy fast, but she also found me better coverage at a slightly lower premium. She handled all the coordination with my mortgage and escrow account seamlessly. I highly recommend Karmen to anyone looking for an efficient and extremely helpful insurance agent!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear about your positive experience working with Karmen. It's great to know that she was able to respond quickly and effectively to your urgent needs, securing you a new policy with better coverage at a lower premium. Karmen along with our office takes pride in making the insurance process as smooth and stress-free as possible, and your recommendation means the world to us. If you ever need assistance in the future, don’t hesitate to reach out!"
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Melinda Jonas

April 11, 2025

5  out of  5
rating by Melinda Jonas
"Mr Brown is a wonderful agent. I highly recommend him. Always ready and available to help you with anything you need. He saved me a ton of money and I ended up adding my homeowners policy with him. Please give him a call. He’s the best. State Farm is fortunate to have him a an agent."
We responded:
"Thank you so much for your kind words! My staff & I truly appreciate your recommendation and am thrilled to hear that we could help you save money and secure your homeowners policy. We always aim to be available and support our clients with whatever they need. If you ever need anything else, don’t hesitate to reach out!"
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Andrea Gantt

March 19, 2025

5  out of  5
rating by Andrea Gantt
"Had our home and auto policies with James for years. Always super helpful, responsive and easy to work with. Recently spoke with one of their new agents, Jessica and she was extremely professional, knowledgeable and guided me in the right direction. If you're looking for an insurance provider that is reliable, transparent and genuinely cares about its clients, I highly recommend giving them a try!"
We responded:
"Thank you so much for your kind words and for sharing your positive experience with us! I am thrilled to hear that our office has been reliable and helpful to you over the years. It's wonderful to know that Jessica also provided you with exceptional service and guidance. Our team strives to offer professional and knowledgeable support to all our clients, and it's great to see that reflected in your experience. We truly appreciate your recommendation and are grateful for your trust in us. If you ever need any further assistance, please don't hesitate to reach out."
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lajonda gooden

February 12, 2025

5  out of  5
rating by lajonda gooden
"State Farm, James Brown and my new primary contact, Jessica, have done it again….provided excellent service !!! As a loyal customer of over 20 years I’ve had many occasions to interact with this agency directly. They have always been honest , quick to respond and knowledgeable. While I will miss Tony, I must share that Jessica is more than up for the challenge. Insurance is generally NOT a well loved business….especially when things are good but on my recent interaction I loved the active listening and solution that met my specific needs. Here’s to 20 more years with State Farm! Highly recommend!"
We responded:
"Thank you for your fantastic review! We're thrilled to hear that Jessica along with my office have consistently provided you with excellent service. Your loyalty over 20 years means a lot, and we’re grateful for your kind words. Here’s to many more years with State Farm! Highly appreciated!"
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derrick dodson

February 10, 2025

5  out of  5
rating by derrick dodson
"Great staff, Very Attentive!! Knowledgeable!!! Very Professional!!!!!"
We responded:
"Thank you for your positive review! We're glad to hear our staff was attentive, knowledgeable, and professional. Your feedback is appreciated!"
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Dorothy Harris

October 23, 2024

5  out of  5
rating by Dorothy Harris
"Jessica is very efficient, and responds immediately with excellent service!"
We responded:
"Thank you for your kind words! We're thrilled to hear that Jessica provided you with excellent and efficient service. We appreciate your feedback!"
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Paulette Smith

October 14, 2024

5  out of  5
rating by Paulette Smith
"They are very prompt and I have been with them for over 40 years. There is never a time that we reached out and they don’t respond. Very nice agency."
We responded:
"Thank you for your kind words! We appreciate your loyalty over the past 40 years and are always here to help. Looking forward to continuing to serve you!"